If you are looking for a stand out customer experience for your customers (and you should be!) then you definitely want to have a look at this piece of mind-blowing software.
Before
Imagine, you’re running regular coaching sessions for your members. The usual scenario is…
- you run the session on Zoom
- you download the video
- you send the video off for captions to be added
- you upload the captioned video to your hosting platform
- you add the video to your course
- you struggle to think of a title
- you struggle to think of a description
How long do you think that all takes from start to finish? An hour (conservatively)? Probably longer, much longer.
After
Instead, imagine this….
- you run the session on Zoom
- shortly after the end of the session your video is automatically added to your training portal
- you press a button to auto generate a title based on the content
- you press a button to auto generate a description based on the content
That’s it. You are done. Instead of a 7 step process, the process has reduced to 4.
Yes Alison, but what about the captions, you missed that bit out?
THE CAPTIONS ARE AUTOMATICALLY GENERATED.
And what’s more, guess what….
- a separate audio file is automatically created
- a separate text file is automatically created
It is ALL AUTOMATED. You do not need to do a thing. You can even set up a private ‘member only’ podcast.
And if that wasn’t enough to get your juices flowing. Take a look at this…
THE VIDEOS ARE SEARCHABLE…. meaning, your members can type keywords and any video mentioning that keyword will appear in the search. Not only that, you watch the video and it starts at the exact moment that keyword appears. How chuffed are your members going to feel about that? How much time are they going to save? Think about the conversations your members are going to have about your course/membership and the experience they are having with it. This stuff is gold.
What else does it mean to have searchable videos?
It means you can easily gamify your course/membership. You can plant easter eggs for additional ‘secret’ content… Imagine, you are recording some video content, at the end of the video you say an obscure, unrelated word such as ‘yellow elephant’. In the video, you ask your members to search for ‘yellow elephant’, and guess what, it takes them to a ‘secret’ video showing the ‘secret’ bonus content.
You can also use it to personalise your Q and As. You answer a question from a member, you say their name at the beginning of the question, the member searches for their name, it takes them straight to the place in the video where their question is answered.
So what is this software called…
It is called Searchie.
You can find out all about Searchie here.
If you have any further questions or need support setting Searchie up, let’s book in a discovery call.
Alison Cooper
Customer Experience & Automations Strategist
PS I forgot to mention analytics, you know I said your members can search for content, you get to see what they are searching for. This means, you can figure out what their pain points are and create more content around it. Genius…